Help Center

Orders are processed within 24 hours of received. Once your order has been dispatched, you will receive a confirmation email with your tracking code.

Our orders are processed and shipped quickly. If you need to make changes to your order (for incorrect size, colour, product or quantity) please Contact us as soon as possible. We’ll try to make the change possible.

We invest time looking for suppliers that produce quality organic products and/or meet with fair trade and sustainable practices. We look for factories in different countries that have a long term commitment to quality, the wellbeing of their workers and/or the environment.

We accept online payments using Visa, MasterCard, American Express, PayPal, ApplePay, Afterpay and GooglePay.

We are working to enable ZipPay soon.

1- Click the Shopping Bag icon located in the top right hand corner of your screen (both on desktop and mobile devices).

2- Click on the "Checkout" button located on the bottom right hand corner of your cart’s page.

3- Enter your promo code in the dedicated field located on the right hand side of the checkout page.

To pay using PayPal as your payment, simply select the PayPal option either in the product page or the cart page. After clicking, you will be redirected to PayPal to complete your purchase securely.

1. You need to be or become an Afterpay member in order to pay via Afterpay

2. Add items to your shopping cart (up to $500 if you are using Afterpay for the first time or $800 if you are a returning Afterpay customer) and proceed through checkout as usual.

3. Select Afterpay at the Payment step of the checkout where you will be securely redirected to Afterpay to finalise the payment.

4. Register or login to your Afterpay account and confirm payment. 

5. You will pay Afterpay for your purchase in instalments; whilst we deliver your order without delay.

Australia & New Zealand

All orders over AU$100 with an Australian delivery address will receive complimentary shipping via Standard Post. All orders of less than AU$100 will be shipped for a charge of $10 per parcel.

For orders with a delivery address within Australia you can expect to receive your parcel within 5-10 business days from dispatch. It is our priority to deliver your order as quickly as possible and we are working on providing better and faster shipping alternatives.

Express post is available for orders with a delivery address within Australia and will be shipped for a charge of AU$15 per parcel. When choosing express post you can expect to receive your parcel within 2 and 5 business days.

Do you ship to other countries?

All international orders will be sent via Standard Post for a charge of AU$50 per parcel.

If you placed your order with a delivery address outside Australia you can expect to receive your parcel within 10-30 business days from dispatch depending on your location. It is our priority to deliver your order as quickly as possible and we are working on providing better and faster shipping alternatives.

Please note, this charge is for transport costs only and does not cover import liabilities that may be applied by the government of your destination country. Papaya Lane does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

You will receive a confirmation email as soon as your order has been dispatched.

We process and prepare your order as fast as possible and aim for same day dispatch. If you need to change the delivery address of your order after going through checkout please contact us as soon as possible.

If your item doesn't fit or you have ordered the wrong colour or style, you will be able to exchange it within 14 days from the date of purchase. To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging. 

If you wish to exchange or return an item please contact us and we will be in touch.

Please note that if you are exchanging items purchased online you are responsible for posting the goods back to us. We do recommend that you use registered post as Papaya Lane cannot take responsibility for items not received.

We hope you love your new Papaya Jane products just as much as we loved creating them for you, however, we understand that sometimes things don’t go to plan. When this happens, here is our commitment to you.

If for any reason, you change your mind and no longer want a full price item(s) purchased from papayalane.com, please return it to us within 14 days of purchase for an exchange or gift voucher equal to the value paid for the item(s). 

Sale* items (excluding items advertised as ‘final’ or ‘warehouse sale’) can be returned for either an exchange or gift voucher valid for 12 months. Full price item(s) are valid for a refund and must be returned to be processed via the payment method used at the time of purchase. It is important that the item(s) and any packaging, tags and ticketing which the goods came with/in are in original condition. If the item(s) are deemed to have a manufacturing fault a refund may be issued. Proof of purchase is required for all returns and exchanges to clearly state that the item(s) were purchased from papayalane.com. 

For online returns, exchanges and refunds please lodge a Return Claim using our Return Form.

Read our full Returns & Exchange Policy to ensure your item is eligible for a return or exchange.

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us within 14 days for replacement, exchange or a full refund.

We don't offer free returns within Australia or to other countries. We hope you love your purchase but in the case you need to return or exchange your items please contact us and provide us with order number, details and reason for the return. We’ll provide you with instructions. You must return it to us within 14 days for replacement, exchange or a full refund. 

For the most accurate sizing, we recommend that you reference your body measurements with the Size Chart included in the products’ page.

We’re currently in the process of improving our size guide to provide you with better information about the sizing, however it will take some time for this project to be completed. In the meantime, please refer to the product description in the product page for more details.

We highly value our customers feedback and believe it's only fair that we share it with others. If you'd like to share some feedback, please go to the page of the product you'd like to review and leave your comments in the "Customer Reviews" section.

If you prefer to share it with us directly so we can improve our products and services, please submit your feedback using the Contact Us form.

To create an account, simply click here and complete your details. We gather info from you so that we can provide the best experience, catered to you. 

Once your account is created, you will receive an email from us confirming your account. You'll also receive a little welcome gift.

If you've joined the Papaya Lane emailing list, you're automatically set to receive our news to stay up to date with the latest happenings in the world of Papaya Lane, including news, special offers and promotions. You can update your email preferences here: